xbjae Q&A — Answers to all your questions here

Create a strong password with at least 8 characters, mixing uppercase letters (A-Z), lowercase letters (a-z), numbers, and special characters (!, @, #, etc.). Do not use your name, date of birth, or phone number as a password. It is a good habit to change your password every few months. Using the same password on multiple sites increases risk, so keep a separate and unique password for xbjae.

Always verify the correct address of the xbjae website carefully. Fake sites often look like the real one by swapping letters or adding extra hyphens. Check that the green lock icon and "https" appear in your browser's address bar. Do not click on unfamiliar links to log in. If in doubt, type the xbjae address directly into your browser. An easy way to spot a phishing page is that they typically steal your information right after you log in.

No — no xbjae employee, support agent, or representative will ever ask for your OTP, bKash PIN, Nagad PIN, or Rocket PIN. If anyone asks for this information by phone or chat, they are a fraudster. Never share your OTP or mobile banking PIN with anyone under any circumstances. Report any such suspicious contact to the xbjae support team immediately.

Yes. xbjae protects all personal information and financial transactions using SSL (Secure Socket Layer) encryption technology. This technology encrypts your data so that third parties cannot read it. Your name, mobile number, and transaction details are used only for necessary purposes and are not shared with any unauthorized party. Read our privacy policy for more details.

After logging in to xbjae, go to the deposit option and select Nagad. Send Money to the designated xbjae Nagad number. Save the transaction ID (TrxID) and enter it in the deposit form. Once successfully verified, the balance will be added to your xbjae account within a short time. The minimum deposit amount is ৳500.

xbjae itself does not charge any deposit fee. However, please note that bKash, Nagad, and Rocket may each have their own transaction charges, set by those service providers. These charges are generally a small amount deducted based on the transaction value. Check the relevant mobile banking app for the latest information on this.

The minimum deposit amount at xbjae for all methods is ৳500. This applies whether you use bKash, Nagad, or Rocket. Sending less than ৳500 may result in the transaction not being accepted. Similarly, the minimum withdrawal amount is also ৳500.

Yes, bKash is one of xbjae's main payment methods. Select the bKash option from the deposit page and Send Money to the indicated number. Once you submit the TrxID, the balance is added to your account quickly. The process can easily be completed from home using the bKash app.

xbjae currently supports three mobile banking methods: bKash, Nagad, and Rocket. Rocket is the mobile wallet service of Dutch-Bangla Bank. All three methods can be used for both deposits and withdrawals. The minimum amount for each is ৳500. For withdrawals, the money generally arrives within 1 hour.

Click the "Forgot your password?" link on the login page. Enter the mobile number or email used during registration and a verification code will be sent. Use that code to set a new password. If you have trouble with this method, contact xbjae's live chat support directly — they will verify your identity and help you recover your account.

A username generally needs to be a combination of English letters and numbers, and it is advisable to have a minimum of 4-6 characters. A password must be at least 8 characters and should ideally mix uppercase and lowercase letters, numbers, and special characters. A username cannot be changed once selected, so choose carefully at the time of registration. Avoid easily guessable names (such as your own name + 123).

Logging in from a new device or browser may involve an additional verification step — such as a verification code sent to your registered number. This is done to ensure the security of your account. Enter the code correctly and complete the login. If this keeps happening, try clearing your browser cookies and trying again, or contact support.

First, double-check your username and password. Turn off Caps Lock if it is on. Check that your internet connection is working properly. Clear your browser cache and cookies and try again. If the problem persists, use "Password Reset". If that still does not work, contact xbjae live chat — our team will resolve it quickly.

No. According to xbjae's rules, only one account is permitted per person. Creating multiple accounts using the same information or device is against the rules. If caught, the relevant accounts may be cancelled and there is a risk of any stored balance being forfeited. Operate a single account with accurate information.

VIP members receive weekly cashback, priority support, and special promotional offers. The cashback rate increases as you reach higher tiers. VIP members also get priority access to new game launches and special tournaments. These benefits are designed to regularly reward active players, making every gaming experience more valuable.

Weekly cashback is given as a fixed percentage of your total bets for that week. This rate differs for each VIP tier. At the end of the week, the cashback amount is automatically credited to your account. The cashback money can be used directly in games or for withdrawal (terms apply). It is a direct cash benefit, not bonus points.

xbjae has a total of four VIP tiers:

Bronze — up to 0.4% weekly cashback
Silver — up to 0.8% weekly cashback
Gold — up to 1.1% weekly cashback
Platinum — up to 1.5% weekly cashback

Cashback at each tier depends on regular play.

VIP tiers are advanced through regular and active play. The more frequently and regularly you place bets on xbjae, the greater your chance of advancing to a higher tier. Starting from Bronze, you can gradually progress to Silver, Gold, and ultimately Platinum. Your VIP progress can be seen on the account dashboard.

The xbjae support team is active seven days a week, twenty-four hours a day. At any time of day — early morning, late at night, or on public holidays — you can get assistance. There is no specific busy period; join the live chat whenever you need help.

xbjae provides two contact channels:

Live Chat: Log in to the site and start a chat from any page — the fastest method.
Email: Write in detail and send to [email protected] — suitable for complex issues.

Both channels offer service in Bengali and English.

To get a quick resolution, keep the following information at hand: your xbjae username or registered mobile number; a detailed description of the issue; if seeking help with a transaction, the transaction ID (TrxID) and approximate date and time; for technical issues, a screenshot or the error message. Having this information allows the support team to help you much more quickly.

The xbjae support team provides assistance in both Bengali and English. For Bangladeshi players, communicating in Bengali is the easiest and most natural option. Write in Bengali on live chat and you will receive a reply in Bengali. You can also write in Bengali when sending an email — there is no language barrier.

Yes. Emailing [email protected] is completely safe. However, never send your password, OTP, or mobile banking PIN in an email. The support team will never ask for this information. To resolve any account issue, simply providing your username or registered number is sufficient.